If you already paid Bali’s Rp150,000 tourist tax but never received the payment QR code, do not pay again just because the Love Bali website shows an error. The official Love Bali system can display a payment error even after your card was charged. Paying again could result in a duplicate charge. First check the bank charge and your receipt, then use the official Resend Levy Voucher form if you have an invoice number. If the original transaction status is unclear, contact the provincial tourism office instead of submitting a second payment. The Japanese Consulate in Denpasar's 21 May 2026 guidance specifically warns about this error-and-retry risk.
This guide solves a missing voucher or ambiguous payment, not the separate decisions about Indonesian visas and arrival declarations. For those, see Bali entry requirements. The provincial fee is Rp150,000 per foreign tourist when applicable, separate from any Indonesian visa fee. The official Love Bali portal shows this amount and notes that bank or exchange charges can be additional.
What to do if payment was charged but the QR code is missing
Case A — the payment page says “error,” but your card shows a charge. Stop. Take a screenshot of the error, retain the bank's transaction record and the Love Bali receipt or invoice if available. Check your email, including spam and promotions. Do not submit the payment again while the first status is unclear. Contact Love Bali using its official support route and ask staff to confirm the transaction and send the existing voucher. A pending bank authorization is not by itself proof that the levy has been successfully registered; likewise, an error page is not proof it failed.
Case B — you have an invoice or receipt number, but no voucher email. Go to Love Bali's official Resend Levy Voucher page. The page asks for Invoice Number (same as receipt payment), Passport Number, and Your Email. Enter the details for the existing purchase, not a new payment, and use the page's Send action. Check the entered email carefully, including spam. A requested resend is not guaranteed successful until the actual QR voucher arrives; if no message arrives, contact support with the receipt.
Case C — the email arrived but the QR cannot be downloaded. Keep that email. The Japanese Consulate's published official-operator FAQ says to send the voucher email, screenshot of the error and description of the problem to Bali tourism support. It also says that, if asked to show payment while the issue remains unresolved, travellers can show the email and explain the situation. That does not guarantee a checkpoint officer will accept the email as a completed QR scan; resolving the QR remains preferable.
Case D — there is no charge, no receipt and no invoice. Check your bank's final transaction history and any earlier Love Bali email before treating the payment as never made. If there is genuinely no successful payment, visit the official Love Bali portal to make the levy payment. The website supports Single and Group payment options. Do not use an unfamiliar website, intermediary or a QR code from a stranger.
Exactly how to resend a missing voucher
The provincial portal has an actual Resend Voucher menu; you don't need an unofficial “voucher recovery” service.
- Open lovebali.baliprov.go.id/myvoucher, checking the government's baliprov.go.id address before entering details.
- Find Invoice Number on your previous Love Bali payment receipt, then enter the passport number used for that transaction.
- Enter the email address to receive the Levy Voucher. On the next confirmation step, reread your invoice, passport and email before using Send.
- Keep the resulting Levy Voucher with QR code accessible on your phone, ideally also offline if your email or mobile data fails.
The official form explicitly says it will send a voucher to the email entered, but the published site does not specify a guaranteed delivery time. Therefore this is a recovery attempt, not proof that a missing payment is approved. Do not put passport or payment data into social-media comments or third-party “verification” websites.
If you have no invoice number because the payment page crashed, use the contact route below instead of guessing a number. A card charge screenshot plus date, amount and the email or passport reference used can help the official office investigate. Share only the details support actually requires, through a verified official contact; never send full card numbers, security codes or one-time passwords.
An example: one traveller charged twice
Imagine a family of two adult foreign tourists, each subject to the standard levy. The expected levy amount is 2 × Rp150,000 = Rp300,000, before any separate bank or payment-provider fees. One parent submits the group form; the website shows an error, but their bank records Rp300,000. They press Submit again, and a second Rp300,000 is charged. Their bank now shows Rp600,000 in levy-sized charges, rather than the expected Rp300,000.
The next action is not to buy a third set of vouchers. Gather both transaction references, identify whether the payments are settled or pending, contact Love Bali about duplicate charges and the correct voucher, and ask the card issuer about duplicate-payment dispute options if support cannot resolve it. This example does not promise an automatic refund, a refund deadline, or that a pending authorization is a completed payment. The mistake is exactly why the Japanese Consulate warns that pressing Submit repeatedly may charge each time.
A second common example: two travellers use a Group booking but only one checks their inbox. Before deciding the other traveller is unpaid, confirm whether the group purchase generated separate individual voucher records and check the official receipt/invoice. The provincial portal permits group payment, but do not assume that one QR code automatically covers both passports; ask Love Bali to resolve any missing passenger voucher.
Who to contact if the resend fails
The Japanese Consulate's 2026 information relays the Bali Province Tourism Office contact details for levy questions:
- Love Bali tourism-office email: lovebali@baliprov.go.id
- WhatsApp: +62 821 5758 6600
- Telephone: +62 361 222387
- Official portal: lovebali.baliprov.go.id
Include a short explanation such as: “I attempted to pay the Bali foreign-tourist levy on [date]. The site showed an error but my bank shows a charge. My voucher has not arrived. Please verify the transaction and help resend the correct voucher.” Add the invoice number, payment date, amount and transaction reference when safely requested through the official channel. No official source guarantees a response within a fixed number of hours; don't plan a flight around an invented response time.
If travelling soon, keep your payment evidence and support correspondence on your phone, and explain the unresolved status to an authorised levy official if asked. The Consulate says an email showing voucher issuance or an error screenshot can be presented to explain a problem; this is not a formal waiver or promise of accepted entry. Do not present an altered QR or claim an unconfirmed payment succeeded.
When to pay at the airport rather than online
The Consulate identifies payment options before departure using Love Bali, through authorised Love Bali endpoints during a trip, or at a reported counter near Ngurah Rai airport's international-arrivals exit. These are alternatives for people who have not yet paid, not a reason for someone with an unexplained charge to pay again. Travellers arriving on an Indonesian domestic flight should not assume that the same international-arrivals desk exists at their domestic terminal.
The levy is not an Indonesian visa, and the QR voucher is not an immigration entry permit. Read Bali's visa, arrival form and tourist fee guide for separate national entry steps and who may be exempt. Don't assume ordinary tourists are exempt simply because they bought a visa on arrival.
The Consulate also warns that cash demands at a tourist attraction may be suspicious: the official process generally directs unpaid visitors to Love Bali, rather than collecting random cash on the spot. If anyone presents an unfamiliar payment link or asks you to scan a personal QR, check the provincial domain and seek official assistance first.
Already paid once and returning to Bali?
If you leave Bali for another Indonesian province and return without leaving Indonesia, the Consulate interprets the provincial guidance as one payment during that Indonesia stay, and recommends retaining the paid voucher and evidence that you did not exit Indonesia. Do not automatically pay again just because you have another domestic flight. If you leave Indonesia and later re-enter, the usual foreign-tourist levy may arise again, subject to the rules and your eligibility for exemption. Neither case justifies fabricating an old voucher.
Before you move on: distinguish failed payment from successful payment with missing proof; use Resend Voucher only for the prior invoice; contact the official Love Bali office when money moved but status is unclear; keep the real QR or documented correspondence; and avoid paying twice. The key outcome is a verified existing payment and recoverable voucher, not one more attempt at the checkout.
Image: Pixabay / Pexels, a real close-up photograph of a smartphone displaying a generic QR code, provided as CC0, cropped for this article. Illustration only: the code shown is not a Love Bali tax voucher and must not be scanned or used as evidence of payment. The official voucher must be recovered through the government site linked above.